FAQ's

• How many vehicles can I register?
  • You can register as many vehicles as you choose but remember each vehicle must have a hard wired GPS system built into the cab
  • You must be able to provide hard copy evidence of where the vehicle was in the event of you making a claim
• How much does it cost?
  • The premium for each vehicle is £100 including Insurance Premium Tax plus a £5 admin fee per vehicle.
• Which roads are covered by R-400?
  • All the roads that fall under the Strategic Route Networks (https://www.gov.uk/government/publications/roads-managed-by-highways-england) in England, Scotland and Wales
• Can I use data from the vehicle’s tachograph to make a claim?
  • No – It has to be from the GPS System from the vehicle. You may be asked to provide further information from the Tacho but the tacho alone will not be suffice
• When do I have to claim by?
  • All claims must be received within 28 days of the road closure for which you are making a claim. We cannot accept claims after 28 days .
• How quickly will I receive my £400 compensation?
  • Providing that your information matches our records, you will receive your compensation in no more than X days. The payment will be in full and final settlement. The payment will be sent directly to your Company bank account. No other forms of payment can be made
• What happens if I sell a vehicle?
  • Simple remove it from your account – There will be an admin fee of £5
• What happens if I buy a vehicle?
  • Simply add it to your account, pay the annual premium of £100 and the admin fee of £5
• What happens if I rent a vehicle for a short period?
  • You can only register vehicles that you are the register keeper of and the V5 shows your Company as that registered keeper.
• Does the vehicle to be stationary for at least 2 hours?
  • Yes, the vehicle must remain still for at least 2 hours?
• What happens if I can’t provide hard copy from the GPS system
  • We won’t be able to accept and pay your claim
• If the road I shut due to protesters, can I still claim
  • No. That isn’t an official closure by the Police of Highways Agency